We take Paypal or Google Checkout and will take USPS money orders as well. We require full payment upon purchase of any item from the shop. If you have a custom order, we now require payment up front before we can start work on any custom item. Custom work is done with your measurements and can not be resold. If you purchase through the shop you will have 3 days to complete payment process. If after 3 days we have not received payment or communication from you we will have to cancel the sale . Any clarifications on this policy, please email.
::NOTE:: you do not need a Paypal account to submit payment with a credit card. Paypal will also process a limited number of credit card purchases even for non-members. To pay using credit cards via Paypal when you don't have a Paypal account:
--At check out, confirm your address.
--Choose Payment Method as PAYPAL. (later they will ask for your Credit Card info)
--Click on "Pay with PAYPAL". (Ignore the box that asks if you have a Paypal acct.)
--Now fill out the section that asks for your credit card info.
Orders will be considered "Rush" if you require the piece(s) before the time stated in each item description. There is an extra fee charged at 25% of the final amount (before shipping charge) and that is payable before your items can be started. Rush orders require us to place your order above orders already in que so that is why the added fee. Please inquire when ordering to make sure we are able to accommodate your timeline.
We usually ship USPS priority flat rate or regular priority mail. Most of the larger clothing items are several pounds so USPS flat rate seems to be the least expensive way to ship. We ALWAYS combine shipping if you are purchasing more than one item so the cost of shipping is lower.
We gladly ship international. Please be aware "SHIPPING INTERNATIONAL out of the country may incur additional charges, such as customs fees, etc." We are not responsible for international customs fees incurred at the destination country or time spent in destintion countries customs office. If your package is returned for "Non Payment of Duty", we will email you and another shipping fee will be charged to re-ship. Please be aware of your countries specific customs rules before ordering. If you have any questions, please contact us to discuss further. Thank you.
Refunds and Exchanges
If you are unhappy with your garment, please email us and we can try and work out either a return or exchange. We DO NOT accept refunds on "custom sized" garments. We try VERY hard to describe the items accurately and will only refund if an item was misrepresented. A custom made gown or item is made to your size specifications and therefore can not be refunded. Please look at item descriptions for measurements of garments closely. Also, remember to measure yourself with your period undergarments and shoes and take this into consideration before purchase. Most of our work is custom to your specific size measurements. Please keep that in mind when ordering. We will however endeavor to fix any problems with the fit of your garment. If you ship back to me I will fix the garment and return it to you. Thank you.
Additional Policies and FAQs
We gladly do custom orders. Please contact us and we can discuss your needs and the pricing. We also do plus sizes for an additional fabric/pattern draft fee. Please email us and we can discuss the additional fee and your needs.
We really appreciate the opportunity to serve you in your reenactment needs